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DIAGNOSTIC VISIT
Google Rating
Based on 98 reviews
Fully Licensed & Insured
Fully Stocked Trucks
Guaranteed Satisfaction
Bobbi Kelly
20:15 28 Apr 22
We used Duck’s Appliance for a refrigerator repair and a washer/dryer maintenance and had a great experience each time. Very professional and kind and respectful of our home.
Suzanne Campbell
19:19 05 Apr 22
Great manners, friendly, professional and worked nonstop until the work was completed. He gave us information on the warranty and safety and he had checked everything and said if there was any problems,Do not hesitate to call..
Julie
12:16 12 Mar 22
I would highly recommend Ducks Appliance to anyone who needed repairs. They went above and beyond customer service. The prices are so reasonable too. I will call them again for all my repair needs. Great Company!!!
Debbie Tennent
23:08 24 Feb 22
Extremely professional, polite, and responsive customer service. Repaired Samsung refrigerator and ice maker at very reasonable cost. Completely comfortable having technician in my home and observed Covid protocols without my requesting them. Highly recommend!!
Tamala Howard
20:11 19 Jan 22
Customer service skills are great. They called to say tech would be late and when they got here they weren't here for an hour and fixed the problem. The only thing is they didn't price before fixing to give me an option to have it fixed or not. They have a warranty on labor also which is nice.
Deborah Mohrweiss
20:57 11 Jan 22
Ducks repair Technician came out and diagnosed my problem with my dryer. I have a Kenmore Lg dryer which is 8 yrs old. He gave me a price for another motor and I was very well pleased. This takes a week maybe a little less for the motor to come in. Now this was funny he turned the dryer on and the drum started to turn where it didn’t before. The dryer wanted to make a liar out of me!🤣 His reply was this was a sign that the motor is getting ready to go out. I didn’t want to buy a new one which have more bells and whistles that I needed and the prices of dryers today are unbelievable! This is the second time I have used Duck Appliances they are friendly they listen and explain all that is needed and he came with mask intact yes I would recommend Ducks to all.
Patti Elder
20:26 20 Dec 21
They came and knew what was wrong with my washer that was only 5 years old. They ordered the part and came back the next week and fixed it. Great Profesional service. Highly recommend Ducks Appliances!
Theresa Spencer
18:39 30 Sep 21
Don did a great job repairing my dishwashing. He took time to answer my questions and even came back up to my unit when I had trouble with my power. I highly recommend Ducks Repair Service.
Penny Combs
18:34 24 Aug 21
My HUGE apology to Ducks!!! I realized today that I did not "click" the stars fully...my mouse is particular. Of course I meant to give Ducks 5+++ stars due to the review I wrote yesterday. So very sorry Ducks...you deserve 10 stars!Many thanks to Ducks repair, and especially Michael and Tammy! This was our first time having Ducks do a repair for us, and we will be sure to call them for all of our future repairs! Our refrigerator and ice maker repair proved to be a huge challenging puzzle. In our older fridg, one thing got fixed and coincidentally another issue appeared. Our crazy fridg. design is made with very tiny wires that are prone to get pinched in the corner of the door as it closes. So it is difficult to diagnose and know what to fix! I called Tammy a few times to schedule Michael to come out. She was great and upbeat. Michael as well was cheerful, motivated and knowledgeable. Most companies would have gotten frustrated with me calling, but Michael and Tammy just kept saying they wanted to make sure we were satisfied! After the first repair, they did not even charge me for additional visits, citing their guarantee!!! These are the kind of people we have too few of these days...THANK YOU DUCKS
Paulie
15:20 10 Aug 21
Fridge stopped cooling. Duck's came out in two days, figured out the problem, ordered the part, and returned about a week later to complete the repair. I hope my appliances never break - but if they do I'll call Duck's again. They were professional, competent, and completed the job quickly for a fair price.
Nancy Brooking
22:46 24 Jun 21
They disconnected and reconnected my refrigerator, washer and dryer for my move. Disconnected it when I moved out of my house and reconnected it when I moved into my new home. They did a wonderful job and were very responsive. I highly recommend them!
Ron Moss
13:49 03 Jun 21
They came out in a timely manner and diagnosed the problem, gave me an exact cost and a close estimated time for getting the part and getting back. I am happy and satisfied with the repair and Duck's.
Jane Patterson Abbate
20:23 24 Mar 21
Knew exactly what was wrong with our Samsung icemaker! Is ordering the part and will return to repair. Will update review at that time. Very professional, clean.
Kimberly HeerBrandt
03:00 26 Feb 21
Great company to work woth - Responsive, Professional service, Excellent communication, re: part delivery & rescheduling my appt a couple of times. Would highly recommend!
Susan Thompson
20:07 19 Feb 21
Power outage during storm caused my refrigerator to shut down. Duck’s was recommended by my usual appliance repair business but was unable to see me until the following week. Duck’s worked me in and saw me the next day. Robert was courteous and knowledgeable and fixed the problem quickly.Thank’s Duck’s Appliances!
angela smelley
22:00 14 Jan 21
The technician was very thorough. My microwave could not be repaired, but he explained everything.All of the staff, that I spoke with, were very nice and competent. Will use them again. Thank you!
Patty Muncy Ivancik
15:21 21 Dec 20
Great service, the guy that came out was super nice and my fridge was fixed the same day even after having to go get a part to repair it. He was back within 2 hours to fix. Thank you so much for the great service. I would recommend your company to anyone needing appliance service
joseph w
19:14 05 Nov 20
Robert our tech was excellent. Problem was diagnosed quickly and part was replaced efficiently. He sure knows how to disassemble and reassemble a dryer. Very pleased and will use them in the future if I have any appliance issues.
Willard Milby
17:27 14 Sep 20
Robert did a great job of diagnosing and repairing my icemaker issues on my Samsung refrigerator. Nice to know a good company that's willing to work on Samsung products. Many others in the area will not touch them.
Jill Mocik
17:21 09 Sep 20
Very pleased with tests performed for operation quality, and also for safety. All staff were very helpful and friendly, including office staff.My dryer now works fine!
Desiney Weaver Lowery
15:22 25 Aug 20
Repairman came to install ordered parts. He was on time, friendly, and very professional. I was happy to see the same repair person that arrived on the initial visit. He was quick and efficient in repair the dryer. Turned it on so that we could see that it was working properly and then asked if he could be of further assistance. Love this company!
Barbara Teachey
14:55 13 Aug 20
Repair guy was very nice and professional. He gave good details to inform me of the problem. I need to make a decision about repair/replace options. Very satisfied with the service.
Pam McGhee
16:17 03 Aug 20
First time using Ducks Appliance. Extremely pleased with response time. They kept in touch via phone calls and texts with regards to arrival time. Technician was very courteous. Second visit to install replacement part resolved the issue with my JennAir range electrical panel. Don and his son came for the second visit and my husband said “really nice, decent guy, I like and trust him” and my husband is a difficult man to please. Highly recommend and we will use Ducks Appliance for any appliance repairs in the future.
DEE GURBA
17:35 30 Jul 20
Robert T. was on time (actually a little early), courteous, professional, knowledgeable and fast. I had this exact service on my fridge performed a year ago by a different company and Duck's bill was $40.00 CHEAPER!!! The lady that I spoke with to make the appointment was very helpful, professional and friendly. I would highly recommend this company!!! Thank you Robert T. and Duck's for a wonderful experience.
Jamie Westbay
14:12 15 Jul 20
So pleased with Duck's service and repair of my refrigerator! I called Duck's based on reviews from neighbors. I left a message and got a response that day. The appointment was set. Fox, the technician was fantastic! He called ahead to let me know he would arrive in 20 minutes and was right on time. He professionally diagnosed the possible causes for the issue and explained each step in the repair. The repair was completed in less than thirty minutes, the price was very reasonable and it included a 1 year guarantee. I definitely recommend Duck's and will use them in the future!
margaret mcarthur
15:13 03 Jul 20
I continued to have a problem with my dishwasher after repairs and I wrote a poor review. The owner called and came right out - is correcting the problem and has handled this situation professionally. I will call again- and am pleased with the response I got.
Audie Chenery
15:34 26 Jun 20
We called around to 9 other companies until we happened upon Ducks. Other companies either wouldn’t return our call or just weren’t interested. Ducks called back within an hour and scheduled an appt within 2 days. Diagnosed the problem in less that 30 minutes, ordered the part and emailed me an invoice within minutes of leaving. Very professional and couldn’t be happier. DUCKS APPLIANCE REPAIR, hire them today.
Linda Diane rose
21:42 18 Jun 20
Excellent customer service on the phone making an appointment & excellent & polite customer service repair technican. I will use again if needed & refer gladly to my other frjends
Ashley Purviance
23:39 07 Jun 20
Donnie and his son saved the day! My daughter bought appliances, from a well known retailer, and to her dismay they were delivered , but not installed . I contacted Donnie about the pickle we were in and he didn’t hesitate to fit us in at the end of his work day! Not only was he professional, he was friendly. Donnie installed my daughters dishwasher and microwave without any trouble. If you are looking for a dependable, knowledgeable, and friendly appliance repairman, Donnie is your man!
J J
02:58 29 Apr 20
My first time using this company and I love them! My 15 year old Frigidaire refrigerator suddenly stopped cooling. Never had a problem with it before. I've got to say....one of the best things Ducks Appliance Repair has going for them is Stephanie who answered the phone. JUST HAVING SOMEONE ANSWER THE PHONE WAS PHENOMENAL!!!! AND SHE'S WONDERFUL!!! She's not only careful to make sure she understands your problem, thorough on getting all the info; but most importantly, she's caring. She got a technician to call and reassure me what to do until Technician Robert was able to arrive. Robert called to let me know he was running late. Soon after arriving, he diagnosed the problem and had it fixed and I didn't have to purchase a new refrigerator. WOW....THANKS DUCKS APPLIANCE REPAIR, STEPHANIE AND ROBERT!!!
Rose Lane Nimmo
14:58 18 Apr 20
Donnie was terrific! I first talked to him at 4:30 on a Friday afternoon when our refrigerator started leaking water. He talked us through several steps to stop the leakage, and gave great advice when he came to check out what was wrong. He's experienced, and knows what he's doing. I definitely recommend him!
Erica Woolheater
22:22 17 Mar 20
I had Don come out again today to perform an inspection and cleaning on our dryer. What a job! Not only did he clean all vents and pipes, he took the entire dryer apart and removed all lint and dust from inside. Our dryer looks brand new and we know that we can use it safely as it is no longer a fire hazard! Thank you Don for your exceptional service. We will definitely call again!Don has helped me out on several occasions. From hanging our new microwave to replacing parts in our fridge, Don has done an excellent job. Always arrived on time, got things done quickly and kept the lines of communication open. I highly recommend Don for your household appliance repairs!
Ciara Lawson
21:45 19 Feb 20
Received a call back within the hour. Service tech was on time, let me know in advance he was on the way, and was able to fix my dryer with parts on hand. Would definitely call Duck’s again!
Andrew Molloy
22:02 31 Dec 19
Called on a Monday, came on the next day, and Don was very professional, personable, explained what he was doing to fix our dryer. Excellent service. Would recommend highly.
Susan Surber
01:57 16 Dec 19
Have called Ducks Appliance for 2 different issues. Responded next day and was aw to repair washer and dryer very efficiently. I will be using them again. Also, recommended them to a friend who had already called them and she was recommending them to me. Excellent response time and service
Amy Hostetter
19:06 14 Sep 19
My Samsung Dryer died this morning, called around and nobody works on weekends or on Samsung Appliances. I found Ducks Appliance Repair spoke to Don and he told me over the phone what was mostly likely wrong & gave an estimate of how much it would cost to fix my dryer, also said he could send a technician out today! I am very happy with overall service. Loved the fact that my dryer could be fixed the same day at an affordable price. Will definitely use Ducks Appliance Repair in the future.
Andrew Fenic
15:23 08 Sep 19
Good service - they were able to repair our dishwasher, which involved diagnosing the issue and replacing the main logic board, for about half what it would have cost us to purchase a replacement. Parts and labor were both fairly priced.
Alice Kendrick
14:26 26 Aug 19
Arrived on time and fixed my problem (a clogged drain in my refrigerator-freezer). Was very polite and considerate and fairly priced. I'd use Don again.
Candice Phillips
00:17 24 Aug 19
Great service, prompt response to my request for help. Diagnosed and demonstrated not only the problem with my oven I was aware of, but also one I wasn't. Very reasonable price for repair and replacement part. Will be using again.
Peter Skirmantas
02:49 20 Aug 19
My initial phone call was promptly returned over the weekend (I thought I would have to wait until Monday). Don was pleasant and interesting over the phone, showing he was interested in things beyond his business, while simultaneously assurring me that he or one of his employees could fix my leaking refrigerator.The very next day, Robert showed up a full hour early (that has NEVER happened to me before in my entire life) and he fixed the problem quickly and easily. He was gone 15 minutes before he was originally scheduled to arrive!! Cost me a very reasonable, modest fee, and saved me the expense of buying a new refrigerator ... I cancelled the new refrigerator I had already ordered --- my regular repairman had said there was nothing he could do to fix the problem. So I had arranged for a new one to be delivered, but decided to give Duck's a call. Guess who is going to use Duck's from now on for servicing all my appliances? Thanks very much, Don !!!!!
Suzanne Jenkins
19:25 30 Jul 19
Service and prices were fantastic! The part needed to repair our dryer had to be ordered. Upon the initial diagnostic appointment, I paid for both the part and the initial assessment. When the part arrived and was installed, I was informed the price of the part was significantly lower, resulting in a credit to my account. Don issued a check for the difference 🙂 Thank you so much!!!
Robert Vaiden
14:41 26 Jul 19
Technician Robert Tingler was terrific. On time, quick diagnosis as to the dryer repair, and very reasonable cost. They are my new “go to” company for repairs. Outstanding.
Kevin Hollister
19:08 11 Jun 19
Don was a true professional. He came out and repaired our clothes washer in no time. He knows his appliances and is quick and efficient with his repairs. I'd certainly use his services again if I ran to issues with my other appliances.
Robin Jenkins
01:17 04 Jun 19
Don has excellent diagnostic skills. He has been a tremendous help with our Samsung dishwasher. He is well versed in all brands. He is an excellent worker. I highly recommend Don Spivey.Robin JenkinsMidlothian, VA
Experienced Technicians 
Fast Turnaround Times 
Highly Rated Types of Dishwashers We Repair:
- Built-In Dishwashers
- Portable Dishwashers
- Drawer Dishwashers
- Freestanding Dishwashers
- Compact Dishwashers
- Top Control Dishwashers
- Front Control Dishwashers
- Hidden Control Dishwashers
- And More...
Common Dishwasher Issues
Not Cleaning
Not Draining
Not Filling
Leaks Water
Dishwasher Brands We Service:
- GE
- Samsung
- Monogram
- Asko
- Miele
- Frigidaire
- Thermador
- Kenmore
- Viking
- LG
- Electrolux
- Whirlpool
- Maytag
- Bosch
- Amana
- And More...
Ready To Get Started?
Dishwasher Parts We Replace:
- Wash Pumps
- Timers
- Solenoids
- Gaskets
- Motors
- Switches
- Valves
- Brackets & Flanges
- Thermostats
- Drain Pumps
- Heating Elements
- Sensors
- Bearings
- Fuses
- Control Boards
- And More...
