My HUGE apology to Ducks!!! I realized today that I did not "click" the stars fully...my mouse is particular. Of course I meant to give Ducks 5+++ stars due to the review I wrote yesterday. So very sorry Ducks...you deserve 10 stars!Many thanks to Ducks repair, and especially Michael and Tammy! This was our first time having Ducks do a repair for us, and we will be sure to call them for all of our future repairs! Our refrigerator and ice maker repair proved to be a huge challenging puzzle. In our older fridg, one thing got fixed and coincidentally another issue appeared. Our crazy fridg. design is made with very tiny wires that are prone to get pinched in the corner of the door as it closes. So it is difficult to diagnose and know what to fix! I called Tammy a few times to schedule Michael to come out. She was great and upbeat. Michael as well was cheerful, motivated and knowledgeable. Most companies would have gotten frustrated with me calling, but Michael and Tammy just kept saying they wanted to make sure we were satisfied! After the first repair, they did not even charge me for additional visits, citing their guarantee!!! These are the kind of people we have too few of these days...THANK YOU DUCKS